The IT Marketing AgencyHi there, I’m delighted and flattered that Zen Software have asked me to write a guest blog, and we thought that some simple steps to get started on marketing your MSP business would be a topic that worked for both of us, and hopefully you, too! Firstly…if you’re not doing ‘much’ (or even ‘any’!) marketing, you’re not alone! In my previous roles of Head of Marketing for Ingram Micro and Network Group as well as in the work I do now, I meet a lot of MSPs. Almost without exception they tell me sheepishly “I know I should be doing more (for which I read ‘some’) marketing”. Or “Here’s my card, but don’t look at the website, it’s being redesigned.” Or if they’re being honest: “I just don’t know where to start!”. So, here’s where to start. And by the end of this blog post, you’ll have no excuse not to – so be prepared! ☺

BackupAssist beta testingOur Australian friends over at BackupAssist have been working hard to make sure v9 is the best release yet. They could however, really do with your help in testing the Beta version (released this morning) to make sure it's as good as it possible can be come the final release. As the distributor we like to provide as much feedback as we can, but we also rely on the fantastic response we always receive from customers and partners to help make sure we've got the broadest testing base. Please note -  As a beta product, we do not recommend using this version of BackupAssist v9 on live or production machines.

BackupAssist renewal promotionIf you, or one of your customers, own a copy of BackupAssist with expired upgrade cover (you can check here), for the next four weeks, we're offering a brilliant opportunity to bring it up to date (which also reinstates the free technical support cover). Renewing an expired licence would normally be £95.00 + VAT, but up to and including Monday 14th September, it will be available to you at the non-expired rate of £66.00 + VAT. **Now extended to 30th September 2015** The reason for this sudden turn of generosity is two-fold...

Windows 10Unless you've been living on a remote island for the last couple of weeks, and also covering up your Windows task bar every time you use your computer, you probably know that Windows 10 is now available to the masses. Yes, Microsoft's new flagship desktop O/S is upon us in all of it's glory. It'll take some time to see whether the hype was justified, and of course to discover the new features (and quirks), but if you've already upgraded or are thinking about doing so, you'll no doubt be keen to know how it interacts with our products. In this update I'll detail what level of support (if any) is currently offered for each of the products we distribute.

It's not often we promote events that aren't actually our own on the blog, however this particular one is national , it's free and it's aimed specifically at IT support companies and MSP's like you who want to make your business more profitable. It's also the brainchild of the highly acclaimed IT Marketing Agency and industry expert Richard Tubb, both of whom stole the show at our recent partner event so we have no doubt it'll be of the usual high calibre and well worth your valuable time. Visiting Edinburgh, Newcastle, Manchester and London, the specific aims of the roadshow are to help you: 
  • Use vendor partnerships to better meet the needs of your customers
  • Develop and execute a go-to-market strategy to help your business develop fast
  • Increase business with sales and revenue strategies for high growth

BackupAssist's MultiSite Manager (BAMM) is here, and if you're a registered partner program member, it's completely free for your own use. If you manage more than a handful of BackupAssist customers, I hope this will be music to your ears, particularly if you're spending more time than you'd like checking the many emailed backup reports coming in from your various client sites every day. Please note: BAMM is the replacement for BackupAssist's legacy Centralised Monitoring Console (CMC) which is now no longer supported. I'll explain the key differences between the two in the moment, but if you're a reseller currently using the CMC, we highly recommend you migrate and here's why...

With the recent Panda Antivirus signature problem still fresh in my mind, and as a fair few of our support calls continue to be antivirus related, I thought you might find it useful if I share some of the antivirus issues we see regularly tripping customers up. Of course every software vendor professes their product incorporates the latest and greatest protection technology. When you're working out what to use as a Systems Administrator however, it's also important to think beyond that and specifically about how your proposed solution will interact with other applications in your network environment. These are a handful of the areas we find usually end up resulting in a support call.

If you're already backing up your email as part of a standard routine, you could be forgiven for thinking that adding archiving to the mix would needlessly be doubling up. I should mention at this point, if you're not doing anything at all, then you really need to be rectifying that situation rather than reading our blog (as nice as it is to have you).

Alt-N Technologies, BackupAssist, MailStore....they were all there. And that's not all, we were even fortunate enough to bag a couple of inspirational guest victims speakers! Yes, just in case you've missed us shouting about it every five minutes, last month was our "PartnerMeet" event in Canary Wharf. As you've probably gathered, we don't do these that often (as often as we should!) and we were thrilled with the way it went, not least because of the great presentations made by the speakers we'd lined up for the day. If you weren't able to make it along then a) forever hold your head in shame and b) do not fear, we planned for this and took the liberty of booking a film crew to capture the lot. Enjoy footage in glorious HD of each and every presentation on the day....