In a perfect world, all of your MSP customers would have bottomless pockets.
You'd merrily go about ensuring they're using the latest and greatest tech, and they'd never query an invoice.
Unfortunately, that's not the norm and it's likely you're managing backups for at least one customer with hardware that's past its best before date.
In some cases it can be more cost-effective to continue using older operating systems - but this doesn’t mean it's without any cost at all.
Ransomware is right up there as one of the worst types of malware your clients are likely to come across.
Not only is there the risk of being locked out of computer systems or important databases, but there's the additional risk of public backlash and damages to reputation.
As you'll have no doubt seen in the press - if the breach is large enough, ransomware attacks can easily become high-profile media events and the ransom demands can be incredibly tricky to manage.
If they do pay the ransom for their data, not only is it an admission of defeat, but it can also be a significant financial hit.
What's more, there's really no guarantee they’ll gain access to their systems again.
Once the scammers have their money, there isn’t anything but goodwill compelling them to return what was already taken.
The BackupAssist Classic cloud backup addon historically supported 3 different backup destination types - Amazon S3, Microsoft Azure and WebDAV. This would give users the option to perform file and application backups to remote cloud-based destinations by simply configuring a compatible backup container.
Technically this works well but can be a bit overwhelming for customer who don't already have either a Microsoft Azure account or Amazon AWS Account and are happy to ignore 99.9% of the features those accounts provide and focus on just the creation of backup storage. WebDAV is more used for remote NAS support so is only an option for customers with suitable hardware.