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Following on from the appointment of James Steel as Managing Director earlier this year, Zen Software Ltd is excited once again to be taking the next steps in our growth journey, working towards our goals including putting our MSP (Managed Service Provider) partners front and centre and building on our reputation for service and support. Today we’re thrilled to be announcing the appointment of Danny Boyle as Sales Manager, who’ll be working with and building relationships with both our vendors and customer base to ensure we are providing everything they require. Danny will have a key role in acquiring new and developing products to fulfil our goal to create one of the most advanced and curated MSP portfolios that is available on the market in EMEA.

As a managed service provider (MSP) or managed security service provider (MSSP), keeping the companies you're working with safe from cyber threats is your absolute bread and butter. It's at the core of what you do. MSPs under attack article header It’s your responsibility to keep up to speed with the latest threats, to wade through the sea of stats, opinions, materials and demos for new tech that the vendors (and distributors like us!) send your way, and to make the important decisions on behalf of your clients. You've no doubt been doing this for years, but recently there's been a concerning plot twist.

As the trusted IT provider for your clients, one of the 'perks' of your job is that you’re the defacto go-to authority for all manner of (sometimes fairly dry) topics. Email retention policy quite possibly ranks high on the 'dry' scale, but it’s a topic both you and (and they!) really do need to be aware of. The mailboxes of your customers are rapidly growing treasure troves of useful, important and sensitive information, and that will continue to be the case for years to come. This makes them ticking time bombs if not cared for in the right way.

In case you missed the news, as of 1 July 2021, Exclaimer Mail Archiver has been discontinued. But what does this mean for you and your customers? There'll be continued support for Exclaimer Mail Archiver up to September 30, 2022, but if your customers aren't yet ready to give up the many benefits of an independent email archiving solution, you'll need to be discussing migration to a better alternative.

A recent update for BackupAssist Classic v11.1 has now been released which includes an improvement to the Exchange Granular Restore module along with a whole host of other enhancements and fixes. If you're working with customers using BackupAssist to protect their on-premise Exchange installations,  you'll be pleased to know BackupAssist have now improved their Microsoft Exchange Granular Restore module which includes support for Exchange 2019 up to CU9 and 2016 up to CU20.

Over Zen Software Ltd's 20 year history, founder and owner Ross McWilliam has shaped the company, taking it from boot-strapped side hustle to fully-fledged, Value-Added Distributor with over 3000 partners and a superb reputation for service and support.

James Steel - Managing Director - Zen Software

Today we're thrilled to be announcing the opening of a new chapter in Zen's history, with the appointment of James Steel as Managing Director, who'll be taking ownership of company strategy and the day-to-day running of the business with immediate effect.

James has worked with Zen Software for more than 12 years, initially as Sales and Marketing Manager, and later in his role as Channel Sales Manager for International vendor MailStore Software GmbH.

From important information about ongoing deals to sensitive HR records and beyond, email archiving is the ideal way to keep the contents of mailboxes safe but still accessible. It's also an easy way as an IT provider to bolster the standard email backup strategy you put in place for your customers.

 

 

In version 13.1 of MailStore Server and MailStore Service Provider Edition, we see a focus from the development team in two key areas - security and hassle-free management.

Let's take a look at the highlights...

The BackupAssist Classic cloud backup addon historically supported 3 different backup destination types - Amazon S3, Microsoft Azure and WebDAV. This would give users the option to perform file and application backups to remote cloud-based destinations by simply configuring a compatible backup container.

Technically this works well but can be a bit overwhelming for customer who don't already have either a Microsoft Azure account or Amazon AWS Account and are happy to ignore 99.9% of the features those accounts provide and focus on just the creation of backup storage. WebDAV is more used for remote NAS support so is only an option for customers with suitable hardware.

Microsoft has announced that in the last few days, four separate vulnerabilities in the Exchange Server platform have been identified.

Unfortunately, it would seem these have already been used by hackers to steal the mailbox content of many thousands of Exchange Server installations.

The detail on these vulnerabilities indicates that only the on-premise versions of Exchange Server are affected, so users of Cloud based Microsoft 365 products can breathe a sigh of relief. However, as on-premise Exchange Server is still a widely used platform the impact is considerable.

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