Zen Software | Blog

Software Distribution for IT Support Companies & MSP's

New Managing Director For Zen Software Ltd

Over Zen Software Ltd’s 20 year history, founder and owner Ross McWilliam has shaped the company, taking it from boot-strapped side hustle to fully-fledged, Value-Added Distributor with over 3000 partners and a superb reputation for service and support.

Today we’re thrilled to be announcing the opening of a new chapter in Zen’s history, with the appointment of James Steel as Managing Director, who’ll be taking ownership of company strategy and the day-to-day running of the business with immediate effect.

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MailStore v13.1 Is Here! Time-Saving Features for Admins, GDPR Certification, and Better Security for Exchange Users

From important information about ongoing deals to sensitive HR records and beyond, email archiving is the ideal way to keep the contents of mailboxes safe but still accessible. It’s also an easy way as an IT provider to bolster the standard email backup strategy you put in place for your customers.

In version 13.1 of MailStore Server and MailStore Service Provider Edition, we see a focus from the development team in two key areas – security and hassle-free management.

Let’s take a look at the highlights…

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Backing up to Wasabi S3 compatible cloud storage using BackupAssist

The BackupAssist Classic cloud backup addon historically supported 3 different backup destination types – Amazon S3, Microsoft Azure and WebDAV. This would give users the option to perform file and application backups to remote cloud based destinations by simply configuring a compatible backup container. Technically this works well but can be a bit overwhelming for customer who don’t already have either a Microsoft Azure account or Amazon AWS Account and are happy to ignore 99.9% of the features those accounts provide and focus on just the creation of backup storage. WebDAV is more used for remote NAS support so is only an option for customers with suitable hardware.

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Four newly discovered zero-day vulnerabilities for Microsoft Exchange Servers

Microsoft have announced that in the last few days four separate vulnerabilities in the Exchange Server platform have been identified. Unfortunately, it would seem these have already been used by hackers to steal the mailbox content of many thousands of Exchange Server installations.

The detail in these vulnerabilities indicates that only the on-premise versions of Exchange Server are affected, so users of Cloud based Microsoft 365 products can breathe a sigh of relief. However, as on-premise Exchange Server is still a widely used platform the impact is considerable.

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Was your email falsely being detected as spam over the weekend?

We have received several reports over the weekend that customers email has been flagged as spam by some receiving mail servers.

Bounce backs included errors such as:

<– 554 The IP Address of the sender ( was found in a DNS blacklist database and was therefore refused.

<– 550 Email blocked by bl.spamcop.net (in reply to RCPT TO command)

On closer investigation it appears there was a system outage at the Cisco SpamCop DNS-based blocking service and the underlying cause was that the spamcop.net domain name had failed to be renewed.

More information on this issue can be found at the following link:


MailStore Q&A Session

On the last Thursday of every month Zen Software will be hosting a regular Q&A session covering different aspects of MailStore Server, one of the world’s leading solutions for email archiving.

The sessions will be a relaxed and informal opportunity for resellers to see MailStore Server up and running.

Our first session, Benefits of Email Archiving over Mailbox Backups, will be at 11am on Thursday 28th January.

Please register your interest here and we will be back in touch with details of how to join the session.

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