Software Distribution for IT Support Companies & MSP's

Tag: backup (Page 2 of 6)

Trouble activating BackupAssist?

BackupAssist announcementIn the latest version of BackupAssist (7.3.1), there was a change to the activation process I’d like to make you aware of as it’s understandably catching a few customers out.

In the latest version there was a change implemented to help ensure that as a customer you’re on the ‘local’ build of the software, complete with support links that point back to our technical team here in the UK.

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Network shares stopped working in BackupAssist? It’s just a matter of time.

BackupAssist Technical Support InsightWe often get support queries where the PC clock has been the cause of an issue but never have I seen a few minutes of drift make such a difference.

This one isn’t actually specific to BackupAssist but it did rear its head with a customer who happened to be storing their backups on a local NAS. The backup job in question was a ‘file protection’ one, so the simple backup of files to a local network share as a destination. The job had run fine for many days without errors but suddenly overnight the job would fail with an error like the one below:-

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BackupAssist “data containers” and how to use them

The ‘System Protection’ job in BackupAssist is the most widely used by the customers I come across. It’s fast, efficient and it creates a full image backup of your server ready for disaster recovery.

Despite its popularity, there were some limitations if you wanted to use anything other than a USB drive as your destination.

Enter the ‘data container’.

A little background

Prior to the release of data containers,  if you wanted to have an image backup history, created by doing a full backup and then subsequent differential updates, you’d have needed to choose a USB drive.

If you were using either a network share or even an RDX drive, you could only keep one backup, overwriting it every time. OK, but it would be slower because you’re backing up the whole server each time and you’d only have one restore point to work with.

Introducing data containers

Data containers are storage files the backup job creates on the destination media, that hold backups. The beauty of this approach is that a container can be automatically mounted as a local disk for backups and restores. This means your Windows Server will not see a strange or unexpected media, but a media that it understands and can work with.

Now, when you create an image backup to a network destination or RDX drive, using a container you’ll be able to benefit from both differential updates and multiple restore points.

This means your backup jobs run faster, storage requirements will be lower and you’ll always have a historical view of your data.

How to create a data container job

To get up and running, simply head over to the destination media section within the BackupAssist interface, and look for the check box option as shown below.

Next, specify where you’d like the data container to go and how big you want it to be:-

  • Enter the path into the field provided. The data container will be automatically created at that location the first time the backup job runs.
  • Set the size of the data container using the Container size up and down arrows (we recommend a size approximately 2.5 times the size of the data being backed up).

By default, RDX and External disk destinations will have Use all available space selected.

BackupAssist will automatically mount the data container each time the backup job runs and put the backups inside it.

Need to perform a bare-metal restore?

No problem!

During the backup selection step, RecoverAssist has a button called Search for Backup in a Container. Click the button, browse to the location of the data container and RecoverAssist will mount it for you. Nothing else changes.

That’s it! I hope you found this article useful – please feel free to let us know how you’re getting on via the comments field and for support with configuration you’re always welcome to get in touch via phone or email.

Note – Thanks to Rick over at BackupAssist for help with this article.

New video: Using BackupAssist’s centralised administration

One of the new features to be added in BackupAssist version 7 was the ability to control multiple BackupAssist installations from a central location on your network.

This latest video from the developers of BackupAssist shows you how to configure the service, and walks you through the features it provides for backup Administrators.

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