Free MDaemon Email Server Licences for VARs, ITSPs and MSPs

MDaemon NFRsStill voted the number one alternative to Microsoft Exchange, MDaemon is aimed at small business owners who want the extra privacy and control that an on-premise email service can offer.

It’s a great tool to have in your armoury as an IT Service Provider, Reseller or MSP and what’s more, as a partner programme member you’re entitled to a fully functional, free copy for your own use.

Continue reading

Trouble activating BackupAssist?

BackupAssist announcementIn the latest version of BackupAssist (7.3.1), there was a change to the activation process I’d like to make you aware of as it’s understandably catching a few customers out.

In the latest version there was a change implemented to help ensure that as a customer you’re on the ‘local’ build of the software, complete with support links that point back to our technical team here in the UK.

Continue reading

Network shares stopped working in BackupAssist? It’s just a matter of time.

BackupAssist Technical Support InsightWe often get support queries where the PC clock has been the cause of an issue but never have I seen a few minutes of drift make such a difference.

This one isn’t actually specific to BackupAssist but it did rear its head with a customer who happened to be storing their backups on a local NAS. The backup job in question was a ‘file protection’ one, so the simple backup of files to a local network share as a destination. The job had run fine for many days without errors but suddenly overnight the job would fail with an error like the one below:-

Continue reading

New video: MailStore webinar recording

Interested in MailStore but too busy to install the trial? Struggling to fit in a live webinar?

A close second are the recorded versions I post from time to time on the Zen Software Youtube Channel like this one, entitled an Introduction to MailStore.

No, you won’t get to ask me lots of awkward questions via the live chat which is obviously a shame (!), but it is better suited to skimming through over a coffee if you’re flat-out taking care of the day job. 

Continue reading

Support Query Shared: ‘Drive Cannot Find the Sector Requested’ errors on HP Proliant Gen8 Servers

We have seen two instances recently where BackupAssist has been used to run an image job on HP Proliant servers but the job fails 98% through the image of the C: drive with the error ‘Drive Cannot Find the Sector Requested’.

This would usually point to physical drive sector issues and a possible dying disk, but after some further investigation it would appear that this is actually a specific issue to do with the pre-installed status of System partitions on HP Proliant range of Server platforms.

Continue reading

BackupAssist and Outlook Connector maintenance releases now available

MDaemon maintenance releaseA couple of minor updates for you this morning – there are new versions available of both BackupAssist and Outlook Connector on our site now.

BackupAssist consists of two small fixes only while the Outlook Connector release sees new official support for Outlook 2013 clients.

Continue reading

Meeting SecurityMetrics PCI Compliancy when using MDaemon

We have recently been dealing with a range of customers who are using the SecurityMetrics PCI compliance check on their network and are in the process of working through the highlighted security vulnerabilities the report has brought to their attention.   Continue reading