If you’ve recently made the move to MailStore version 9, it’s entirely possible you’ll be sat there wondering why on earth all of those archiving jobs you had set up can’t be modified any more.
You’ll hopefully be pleased when I tell you it’s not a mistake and nothing’s gone dramatically wrong, it’s just that MailStore are now adopting a new and far more efficient way of automating jobs that no longer needs the old Windows task scheduler method.
In most deployments of MailStore we recommend your journalling job is configured to archive a selection of journalled or ‘copied’ emails for all your users.
This type of job is designed to interrogate each message that it archives and look for headers that it can match to decide which user’s archive it should store the message under.
In a perfect installation where all of your MailStore users have been setup correctly, every journalled message should find the correct corresponding users archive. But it is common to overlook some addresses and you may find email appearing in the general ‘Unknown e-mail archive’ instead.
Something I get asked for by MailStore customers on a regular basis is an easy way for one user to search for messages within another’s archive.
One approach to this would simply be to log into the MailStore client as an Administrator, which would give you full rights over all the user archives but this is only really useful for one-off access – there is a much more elegant way to tackle this…
Interested in MailStore but too busy to install the trial? Struggling to fit in a live webinar?
A close second are the recorded versions I post from time to time on the Zen Software Youtube Channellike this one, entitled an Introduction to MailStore.
No, you won’t get to ask me lots of awkward questions via the live chat which is obviously a shame (!), but it is better suited to skimming through over a coffee if you’re flat-out taking care of the day job.
Integrating previously archived emails from other third-party archiving solutions is not a new feature in MailStore but from version 8.1 it has been made much easier thanks to a new archiving profile job.
This new profile can archive and sort emails collected from file sources and so it opens up a realm of possibilities and very much simplifies the process.