In the latest version of BackupAssist (7.3.1), there was a change to the activation process I'd like to make you aware of as it's understandably catching a few customers out.
In the latest version there was a change implemented to help ensure that as a customer you're on the 'local' build of the software, complete with support links that point back to our technical team here in the UK.
In an environment where we tend to communicate almost exclusively via phone and email, it's sometimes easy to forget the value of getting together in person occasionally with the members of our partner program we're working with on a regular basis.
One of the benefits we offer to registered resellers of our email archiving software, MailStore, is a free online product certification course followed by an official accreditation for those that complete it successfully.
The idea of the course is to improve confidence in selling and supporting the software, and benefits include an increased level of discount for a period and official logo for use on the site.
Medhurst IT are one such company who decided to put a number of their staff forward and our colleagues over at German developer MailStore took a few moments to ask them about their experiences.
The Zen Software knowledge base is full of useful technical 'How to' guides for all the software we sell.
As the software develops we do our best to keep on top of the articles and update them where appropriate, as well as add new articles to cover new topics and procedures.
Here are the most recent updates...
