19
Oct
Changes to our technical support offerings
Since we established Zen Software in 2000, we’ve provided free and unlimited technical support for products purchased from us as long as those products have active upgrade cover. We’re now making...
13:26 /
News
This may be quite a unique error but never the less I thought it was worth sharing in case someone else sees it, so if you have found this article as a result of a Google search then please leave a comment below if it helped you out.
Another week, another set of new features to look at in the beta version of MDaemon version 13.
Let's look at one of the more useful business features of MDaemon, the ability to capture email arriving on group email address such as sales@ and support@, and storing them directly into public folders. This feature allows a group of sales or support staff to monitor the public folders and take ownership of the emails, sharing the workload.

We get a lot of requests regarding the remote support tool we choose to use when taking control of customer PC's. For many years we've been using one such tool that we refer to as 'rs.exe'.
This is actually a free customised tool based on the 'Ultra VNC Single Click' package