Why Can’t I Send Email When Using Certain Internet Connections?

These days we all expect our email to work flawlessly when we’re outside of the office, regardless of how we’re connected. Occasionally though, a change of connection is all it takes to cause issues.

In this post I take a quick look at why, if you connect to your own mail server using an SMTP connection (not applicable to ActiveSync users) from your mobile device, laptop or even desktop machine, you might experience problems with sending email. Oh, and what you can do about it of course!

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Connecting Outlook 2013 to MDaemon – POP Vs. IMAP Vs. ActiveSync

With the recent release of MDaemon 13.5 Alt-N have upgraded the built in ActiveSync server which now includes support for the latest ActiveSync protocol used by Outlook 2013. This update adds additional ActiveSync policy support but also it allows MDaemon to provide native ActiveSync support for Outlook 2013 as well as the built in Windows 8 Mail App. Continue reading

BackupAssist v7 out now! More usable, better looking and now with central administration…

“Simplify it” was the brief the BackupAssist team were given to work with for version 7 and those of you who’ve been following our preview posts will already know that’s exactly what they’ve managed to achieve.

I’m pleased to be letting you know the latest major release of the fantastic BackupAssist software is now available for download from our site.

Download BackupAssist v.7.0 here.

“What’s new in version 7?” video here.

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MailStore v8.0 released today – updated interface, Outlook 2013 support and more…

MailStore 8 box shotThe latest major new release of MailStore is now live and available for download from our Web site.

Version 8.0 brings a selection of updates and fixes along with new support for Microsoft Exchange Server 2013 and Microsoft Outlook 2013 (including Click-to-Run for Office 365). For those of you running Outlook 2010 64-bit there is also a 64-bit version of the MailStore client available.

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Support queries shared: MailStore user authentication failing despite correct password

We have seen two separate issues recently where MailStore had been configured to use directory services to synchronise its user list with an external source. One being an MDaemon mail server and the other on a machine running Kerio Connect.

In both cases, even though the IMAP user account details were correct, the password check failed with an error that suggested a bad authentication result.

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MDaemon 13 beta preview: Part 6 – IMAP compress

As the name suggests, this simple feature allows MDaemon’s IMAP server to honour the IMAP compression mode which significantly decreases the amount of data that needs to be transferred during a client to server IMAP session.

Typical compression ranges from 50-90% depending on the data being transmitted but the overall increase in performance is undoubtedly beneficial.

Unfortunately, not all IMAP clients support IMAP compression so be sure to check your specific client for details. The native Outlook IMAP session doesn’t in fact, however ALT-N have addressed this by adding support in the Outlook Connector Client.

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Which is the most appropriate method for managing your users in MailStore?

dir_services.jpgOne of the things I like about MailStore is the simplicity with which local users can be managed, so I wanted to take a moment to provide you with an overview of the various options available to you in this area.

Before I start, I should point out, that for each member of staff having their email archived, an account must be created in MailStore and a user licence allocated.

One option is to create accounts manually within MailStore, entering the relevant information for each, which will typically include passwords, email addresses and access rights. This works perfectly well for smaller installations, but when dealing with more than a handful of user accounts it does start to make more sense to consider synchronising your MailStore user list with an external user directory service.

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