In a perfect world, all of your MSP customers would have bottomless pockets.

You'd merrily go about ensuring they're using the latest and greatest tech, and they'd never query an invoice.

Unfortunately, that's not the norm and it's likely you're managing backups for at least one customer with hardware that's past its best before date.

In some cases it can be more cost-effective to continue using older operating systems - but this doesn’t mean it's without any cost at all.