MDaemon 13 beta preview: Part 4 – Ticketing system

Another week, another set of new features to look at in the beta version of MDaemon version 13. Let's look at one of the more useful business features of MDaemon, the ability to capture email arriving on group email address such as sales@ and support@, and storing them directly into public folders. This feature allows a group of sales or support staff to monitor the public folders and take ownership of the emails, sharing the workload.