This article pertains to MDaemon version 16 and above.
A full (hard) wipe will restore a device to its factory settings. All data, images, contact, mail, etc… will be lost.
A data (soft) wipe will only wipe the ActiveSync account data and leave the data on the device as is.
- Select Accounts
- Select Edit Account…
![](https://static.mdaemon.com/Images/KBA/1101-1200/1160/1160-01.png)
- Choose the account you wish to wipe
- Expand ActiveSync for MDaemon in the Account Editor
- Select Clients
- Select the device to wipe
- Choose Full Wipe or Data Wipe
![](https://static.mdaemon.com/Images/KBA/1101-1200/1160/1160-02.png)
8. Select OK to approve the Data Removal or Factory Reset command
![](https://static.mdaemon.com/Images/KBA/1101-1200/1160/1160-03.png)
![](https://static.mdaemon.com/Images/KBA/1101-1200/1160/1160-04.png)
9. click Ok