Resetting the password on an administrator account

This article details how to reset the password on the administrative accounts in SecurityGateway if you forget the password for the original administrative account that is made during installation.

Procedure

1. Open an elevated Command prompt
2. Stop the SecurityGateway Service by entering the command net stop securitygateway
3. Change directories to the App folder in SecurityGateway (Default location is Program Files\MDaemon Technologies\SecurityGateway\App).
4. Enter the command cd \Program Files\Alt-N Technologies\SecurityGateway\App
5. Enter the command sgdbtool reset
   
6. Restart the SecurityGateway Service using the command net start securitygateway

Possible issues to note:

This will reset all the administrative accounts on the server to a blank field, so it is highly recommended that you then log into the SecurityGateway server and change all administrator passwords.