05
Sep
We’re getting personal – Live chat, shorter phone menu, 10 second pickup and DDI’s
We're a relatively small team here at Zen Software and one of the things we really like about that is if and when you ever need our help, be it pre or post-sales, we're able to offer you more of a personal level of service than some of the industry giants we're often competing with.
Particularly as a small or medium sized business, we know how much importance you place on being able to get answers when you need them.
With this in mind, and as part of an ongoing program of improvements, we've upped our game a little with a few 'service enhancements' shall we say!
12:56 /
News
Integrating previously archived emails from other third-party archiving solutions is not a new feature in MailStore but from version 8.1 it has been made much easier thanks to a new archiving profile job.
This new profile can archive and sort emails collected from file sources and so it opens up a realm of possibilities and very much simplifies the process.
A new update for MailStore has just been made available by the German development team and is now available to download from our 
One of the key advantages of using MailStore to archive users mailboxes from your mail server is the ability to delete old email once it has been successfully archived. Typically customers choose to delete messages from users mailboxes that are older than a year, But what if you want to treat some mail folders differently to others? 
A question I'm frequently asked by users is "What happens to a user's mailbox in the event they leave the company?".
My first response is usually to qualify what's going to happen with their email address once they've left. Will the address leave with them and will all further messages sent to that address will be bounced? Or will there be another member of staff taking over their role who'll need visibility of those existing messages?
This is a decision for the business and companies will differ from each other in how they'll want to approach the managing of mailboxes and of staff turnover.
Typically I find that companies will remove the Active Directory account as soon as the person has left, and they'll probably also choose to remove the email account from the mail server. Most organisations will tend to keep the email archive for this user intact for some time.
One of the benefits we offer to registered resellers of our email archiving software, MailStore, is a free online product
A new update for MailStore has just been made available by the German development team and is now available to download from our 
It's quite likely you're aware that legislation exists surrounding email retention, but do you know which of the many regulations apply to you and your business?
Some industries are subject to more regulations than others, but nearly all companies are affected by some form of legal compliance.
Let’s look at some of the main legal requirements that are likely to affect your clients...